Scottish Chamber of Commerce article

Heather Arni is chief executive of Edinburgh based homelessness charity Four Square. Heather is passionate about helping people overcome disadvantages in order to turn their lives around, and took up her current position with Four Square in early 2013, having worked in other areas of health and social care for over 20 years. Four Square provide a diverse range of social care services and raise revenue through a variety of sources including sales of donated furniture through its Edinburgh warehouses. Heather’s current business mentor is James Ranklin, a Senior Manager with Lloyds Banking Group, where he has worked for almost 15 years. Although it has barely been 4 months since Heather and James first made contact, already the impacts of James’ mentoring on Heather and on Four Square have been significant. Not only has mentoring contributed to an increase in Four Square’s revenues and profits, but as a direct consequence of James’ input, Heather has taken on one of her volunteers – William – as a permanent full time paid employee. This life changing event for William has enabled him to break out of a cycle of unemployment and homelessness. Read for yourself how Heather evaluates her experience of Business Mentoring so far;

What were your initial thoughts on mentoring?
“To be honest, I had reservations at first, James was from a very different business background to
mine, and I wasn’t sure what to expect from someone coming in from the banking industry to a social
enterprise such as ours.”

How did the mentoring relationship work?
“After only 5 minutes with James I felt completely at ease, and after 20 minutes he was already
coming up with ideas to improve the business that we would never have thought of.”

What business issues did you want to work on?
“We identified advertising, finance and marketing as three areas where we would really value James’
input. We had plans to open a 3rd store, but considering all the costs this would have entailed, James
instead helped us develop our online website, and this has in essence became our 3rd store.”

What business issues did you work on?
“James was pleasantly surprised at the quality of the furniture we received and basically felt we were
under-charging for some premium items. He suggested that we start to recycle and refurbish some
items coming in, taking advantage of the shabby chic market, making our products more attractive
to buyers.
“James also recommended that we target nursing homes and high end estate agents as sources of
furniture for the business.”

Has mentoring had an effect on sales revenue?
“Since we began being mentored by James, footfall has increased in the stores and sales revenue has
increased by close to 100%, there is no doubt James’ input has played a part in this increase.”

What other impacts of mentoring have you observed?
“After James recommended that we refurbish furniture we took the decision to employ William in
this capacity as a full time paid employee. William had been working with us as an unpaid volunteer,
working 6 days a week for about a year. He was finding it difficult to get a job and permanent
housing but now William and his partner have moved out of their temporary

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